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<div class=Section1>



<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>



<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>



<p class=MsoNormal align=center style='text-align:center'><st1:PersonName><b

 style='mso-bidi-font-weight:normal'><span style='mso-bidi-font-size:10.0pt;

 font-family:Tahoma'>Adobe</span></b></st1:PersonName><b style='mso-bidi-font-weight:

normal'><span style='mso-bidi-font-size:10.0pt;font-family:Tahoma'> Software

Activation Connection<o:p></o:p></span></b></p>



<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>



<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>



<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;

font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>



<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:

normal'><span style='font-size:10.0pt;font-family:Tahoma'>I did not see a

dialog asking me to activate. In previous versions of Adobe software I was

explicitly prompted to activate. What has changed?<o:p></o:p></span></b></p>



<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>Activation

in Acrobat 9 and later products is easier to accomplish. Activation occurs silently

in the background. <o:p></o:p></span></p>



<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>



<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>You will

only receive a message if activation problems occur. For instance:<o:p></o:p></span></p>



<ul style='margin-top:0pt' type=disc>

 <li class=MsoNormal style='mso-list:l0 level1 lfo3;tab-stops:list 36.0pt'><span

     style='font-size:10.0pt;font-family:Tahoma'>There is a problem with your

     serial number.<o:p></o:p></span></li>

 <li class=MsoNormal style='mso-list:l0 level1 lfo3;tab-stops:list 36.0pt'><span

     style='font-size:10.0pt;font-family:Tahoma'>The software activation application

     detects that your serial number has been used to activate more machines

     than the maximum number allowed by the software license agreement.<o:p></o:p></span></li>

</ul>



<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;

font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>



<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;

font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>



<p class=MsoNormal style='margin-bottom:4.0pt'><b><span style='font-size:10.0pt;

font-family:Tahoma'>I see a message that says Im unable to connect to the

Internet. Why?<o:p></o:p></span></b></p>



<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>The

application found that the connection to the Internet was either blocked or

unavailable. Check your network cable or wireless connection, and then launch

your web browser and navigate to a public website, for example, <a

href="http://www.adobe.com">www.adobe.com</a>, <a href="http://www.google.com">www.google.com</a>,

or <a href="http://www.bbcnews.com">www.bbcnews.com</a>. If you cant navigate

to any of these public sites, then you are not connected to the Internet.

Please check with your Internet service provider to fix the problem.<o:p></o:p></span></p>



<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;

font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>



<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;

font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>



<p class=MsoNormal style='margin-bottom:4.0pt'><b><span style='font-size:10.0pt;

font-family:Tahoma'>Im able to connect to most sites on the Internet, but not

to </span></b><st1:PersonName><b><span style='font-size:10.0pt;font-family:

 Tahoma'>Adobe</span></b></st1:PersonName><b><span style='font-size:10.0pt;

font-family:Tahoma'> for activation. Why?<o:p></o:p></span></b></p>



<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>If you can

connect to public sites on the Internet, but you cant connect to </span><st1:PersonName><span

 style='font-size:10.0pt;font-family:Tahoma'>Adobe</span></st1:PersonName><span

style='font-size:10.0pt;font-family:Tahoma'> to activate your software, then

your network access is probably controlled by a proxy server. Some network

configurations within corporate networks and educational institutions use proxy

servers to improve performance when accessing popular sites, and also to filter

access to other servers. Please contact your network administrator to verify

that your computer proxy settings are set according to your organizations

policy and specific configuration.<o:p></o:p></span></p>



<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;

font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>



<p class=MsoNormal><span style='font-size:8.0pt;mso-bidi-font-size:10.0pt;

font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>



<p class=MsoNormal style='margin-bottom:4.0pt'><b style='mso-bidi-font-weight:

normal'><span style='font-size:10.0pt;font-family:Tahoma'>Im still having

activation problems. Who can I contact?<o:p></o:p></span></b></p>



<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>Additional

information and details on activation are available at the <a

href="http://www.adobe.com/go/activation">Adobe Product Activation center</a>.<u><span

style='color:blue'><o:p></o:p></span></u></span></p>



<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'><o:p>&nbsp;</o:p></span></p>



<p class=MsoNormal><span style='font-size:10.0pt;font-family:Tahoma'>You can

also contact an <a href="http://www.adobe.com/activation/phonenumbers.html">Adobe

Customer service agent</a> to help you with your activation problem. <o:p></o:p></span></p>



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